In many instances, companies are so fixated with developing their core businesses that they end up neglecting server management until something breaks down. This include big companies that are not aware of the latest direction server management is heading, or do not have the competence nor the industry expertise to keep pace with the developments in server technologies.
Be that as it may, it is indisputable that servers are the most vital components of a business’s IT infrastructure. They should always be safe, reliable, fast, and available 24/7. They must be aligned with the company’s goals and ready to support its progression. The servers should be routinely monitored, managed and maintained.
Hence, selecting the right server management service for your needs is very critical. Because there is no standard scope of server services in the industry, keep in mind the following tips before committing to a server management service.
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Come up with a realistic budget.
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A sensible budget is important but it should not dictate the kind of server management you’ll settle for. An uncompromising budget will restrict the server management company on what it can do for you. You might miss out on some important services for your company if you are inflexible with your budget.
Double check your references.
Do not depend solely on online reviews and forums in judging the reliability of a company. Just like any other field, the hosting and server management business has paid posters and other unreliable sources of information giving favorable reviews in forums.
It is important that you do your own due diligence. Inquire about the provider’s track record and do it personally by visiting its office. Go all out with your inquiry to ensure that you will dealing with a trustworthy provider.
Be aware of the support processes.
A major reason why some business ties turn sour is because the lines of communication were not clear. Make sure that you are knowledgeable on how to contact your provider based on their policies. Clear it also with your provider on how they can get in touch with you. It may be a simple agreement but it will spare both of you a lot of troubles in the future.
Comprehend the service agreements.
It is a mistake to assume that a certain service is included. Put in black and white the services to be rendered through the service level agreement (SLA) so that it is clear to both you and the provider.
Look over the cancellation terms.
Pick up on the terms of financial and support accountabilities specified in the cancellation policy. You do not want to be locked in a situation where the server management service is not performing its job and sabotaging your business’s bottom lines.