All About Business Telephone Systems
Business telephone system is one of the integral elements of the IT infrastructure of a business. But when there are issues of reliability and availability discussed, they are given with just little consideration. Usually, data network is getting the most attention and probably when the network is down, there could be negative impact.
Despite the fact that many in the corporate world are using email as a form of communication, written word simply can’t convey the mood, emotion or intent like speaking directly to someone. Telephone conversations are usually clearing up misunderstandings that started from improperly worded email. This is one of the reasons why the business phone systems that perform consistently and reliably is a must for the success of a business. Not only it is benefiting employees, the telephones for businesses allow clients to connect with customer service agents or employees that provide customers with sense of good intent on the part of the business.
Business telephone systems are varying as with the companies that are using them. With different system capacities and call features, there’s a system that is designed to suit the needs of both small and big businesses. Many telephone systems consist of digital phones that are connected to the telephone system via cat 5 wiring in recent years.
Digital sets have enabled multiple calls as well as programmable buttons, these digital phones served the needs of user efficiently with just little thought. But because technology has advanced and businesses are running their daily operations in a different manner, the needs for communication have become more complicated.
With the way the business world runs today, it becomes common for numerous companies to expand well beyond their immediate location. In the past, this will result to increased expense or posed logistical problems for communication to huge degree. But with the introduction of VOIP technology, there are numerous businesses that were able to cast their net wider for employing qualified employees while minimizing start up cost in remote locations.
VOIP transmits telephone conversations in the same manner a computer is transmitting data. What is meant by this is, the user no longer have to be in the same building only to use extensions from telephone system. So wherever there is a connection to the internet, the remote worker can take his or her extension along and would seem like working in the office just like everyone else. This actually benefiting both the employees and businesses as research have shown that teleworkers have lesser odds of calling in sick when they are allowed to work right at their home. With this said, it isn’t so surprising why business telephone system is a must today.